Terms and Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07921226049.

 

1.  These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).

2.  Richard Steels trading as Detail Bike Tech of 8 Moorside Lane, Holbrook, Derbyshire, DE56 0TW with email address info@detailbiketech.com; telephone number (07921226049);          (the Supplier or us or we).

3.  These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Interpretation

4.  Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

5.  Contract means the legally-binding agreement between you and us for the supply of the Services;

6.  Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;

7.  Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

8.  Order means the Customer's order for the Services from the Supplier as set out in the Customer's order or in the Customer's written acceptance of the Supplier's quotation;

9.  Services means the services, including any Goods, of the number and description set out in the Order. Services

10. The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and         there may be small discrepancies in size or colour of any Goods supplied.

11. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

12. All Services are subject to availability.

13. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

14. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as             required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we       can terminate the Contract with immediate effect on written notice to you.

Basis of Sale

16. The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or               Goods.

17. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

18. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or, if earlier, the Supplier's             delivery of the Services to the Customer.

19. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

20. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer       and the Supplier in writing.

21. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of         the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical       presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical       presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and           which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we             carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Fees and Payment

22. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the       Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.

23. Fees and charges include VAT at the rate applicable at the time of the Order.

24. Payment for Services must be made at least 3 days in advance of delivery. You must pay in cash or by submitting your credit or debit card details with your Order and we can take         payment immediately or otherwise before delivery of the Services.

Delivery

25. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

      a. in the case of Services, within a reasonable time; and

      b. in the case of Goods, without undue delay and, in any event, not more than 30 calender days from the day on which the Contract is entered into.

26. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including       the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or               charges.

27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

      a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us               before the Contract was made that delivery on time was essential; or

      b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered           and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have           been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.

30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or       reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for                 delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable        for extra charges.

33. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any               delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation

37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

38. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 2 calendar days from the day the Contract was entered           into. If you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in           undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods and Services which have been paid for in advance, but we can           retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods or Services.

Conformity and Guarantee

39. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

40. Upon delivery, the Goods will:

      a. be of satisfactory quality;

      b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is                 unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

      c. conform to their description.

41. It is not a failure to conform if the failure has its origin in your materials.

42. We will supply the Services with reasonable skill and care.

43. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name           and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take             effect at the time the Goods are delivered, and will not reduce your legal rights.

44. We will provide the following after-sales service: The supplier will support the customer in installing and activating their new equipment where possible.

45. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract             (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract.                 Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has             been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

46. The Contract continues as long as it takes us to perform the Services.

47. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

      a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written             notice; or

      b. is subject to any step towards its bankruptcy or liquidation.

48. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Privacy

49. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

50. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found 

       https://www.detailbiketech.com/privacy-policy.

51. For the purposes of these Terms and Conditions:

      a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the      GDPR.

      b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

      c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

52. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

53. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you,         we will comply with our obligations imposed by the Data Protection Laws:

      a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

      b. we will only Process Personal Data for the purposes identified;

      c. we will respect your rights in relation to your Personal Data; and

      d. we will implement technical and organisational measures to ensure your Personal Data is secure.

54. For any enquiries or complaints regarding data privacy, you can e-mail: info@detailbiketech.com.

Successors and our sub-contractors

55. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of       any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

56. In the event of any failure by a party because of something beyond its reasonable control:

      a. the party will advise the other party as soon as reasonably practicable; and

      b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not             reasonably avoid, but this will not affect the Customer's above rights relating to delivery and the right to cancel below.

Excluding liability

57. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to         this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade,         craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or           profession.

Governing law, jurisdiction and complaints

58. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

59. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern           Ireland respectively.

60. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate            solution within 5 days.

Privacy Policy

This privacy policy applies between you, the User of this Website and Richard Steels, the owner and provider of this Website. Richard Steels takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can befound at: https://www.detailbiketech.com/privacy-policy.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

the General Data Protection Regulation (EU) 2016/679;

Data Protection Laws

GDPR

Data 

collectively all information that you submit to Richard Steels via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Richard Steels, we or us

Richard Steels or Holbrook, Derbyshire

User or you

Website

the website that you are currently using, https://www.detailbiketech.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

any third party that accesses the Website and is not either (i) employed by Richard Steels and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Richard Steels and accessing the Website in connection with the provision of such services; and

2. In this privacy policy, unless the context requires a different interpretation:

      a. the singular includes the plural and vice versa;

      b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

      c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

      d. "including" is understood to mean "including without limitation";

      e. reference to any statutory provision includes any modification or amendment of it;

      f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Richard Steels and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Richard Steels is the "data controller". This means that Richard Steels determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

     a. name;

     b. date of birth;

     c. gender;

     d. contact Information such as email addresses and telephone numbers;

     e. demographic information such as postcode, preferences and interests;

     f. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

        in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

     a. data is given to us by you ; and

     b. data is collected automatically.

Data that is given to us by you

7. Richard Steels will collect your Data in a number of ways, for example:

     a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

     b. when you register with us and set up an account to receive our products/services;

     c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

     d. when you enter a competition or promotion through a social media channel;

     e. when you make payments to us, through this Website or otherwise;

     f. when you elect to receive marketing communications from us;

     g. when you use our services; in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

      a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your      IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically,         Data may be used by us for the following reasons:

     a. internal record keeping;

     b. transmission by email of marketing materials that may be of interest to you;

     c. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website in each case,       in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain         circumstances (see thesection headed "Your rights" below).

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

     a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a                  particular product/service and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

      b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example,                checking a tick box that we'll provide.

       c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed      "Your rights" below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking           steps, at your request, to enter into such a contract.

Keeping Data secure

13. We will use technical and organisational measures to safeguard your Data, for example:

      a. access to your account is controlled by a password and a user name that is unique to you.

      b. we store your Data on secure servers.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let       us know immediately by contacting us via this e-mail address: info@detailbiketech.com.

15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other             online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy           policy or until you request that the Data be deleted.

17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

18. You have the following rights in relation to your Data:

      a. Right to access - the right to request (i) copies of the information we hold about you at any time, or ii) that we modify, update or delete such information. If we provide you with             access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do         so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

       b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

       c. Right to erase - the right to request that we delete or remove your Data from our systems.

       d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

       e. Right to data portability - the right to request that we move, copy or transfer your Data.

       f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data),          please contact us via this e-mail address: info@detailbiketech.com.

20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection                 authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy       policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

23. Richard Steels may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Richard Steels. Data provided by       Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of           this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

24. We may also disclose Data to a prospective purchaser of our business or any part of it.

25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

26. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights         will not be affected.

27. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to         the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

28. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

29. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive                   jurisdiction of the English and Welsh courts.

Changes to this privacy policy

30. Richard Steels reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted       on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Richard Steels by       email at info@detailbiketech.com.

Attribution

31. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

30 April 2020

WHAT MY CUSTOMERS SAY

Detail by name. Detail by nature. Details matter and we are all very demanding of having things done the way we want. Rich stepped in to our track team right as the World Cup season kicked off, got up to speed quickly and fitted exactly with our demanding ethos. He goes beyond the call of duty to do things right. Having a mechanic you can trust makes all of the difference so you can just get on your bike and ride.

Dan Bingham - Huub Wattbike/ Ribble Weldtite 

Holbrook, Belper, United Kingdom

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